Originally posted at napfamindsetmastery.libsyn.com.com by NAPFA, the National Association of Personal Financial Advisors, March 1, 2021.

In Episode #13 of Mindset Mastery, “Hard Times Call for Soft Skills,” best-selling author and long-time leader of the Life Centered Financial Planning movement, Mitch Anthony, talks with Mindset Mastery host Marie Swift about resiliency, positive psychology, and how financial advisors can better connect with and serve their clients.

In a nutshell: Mitch says the characteristics that leaders demonstrate in times of chaos and uncertainty include empathy, deep listening, and a calm, reassuring countenance. Focusing on others allows us to get outside of our own fears and concerns, find and meet needs, and truly be there for people. Feeling the need to have an answer gets in the way of hearing what is being said and felt by the other person. He encourages us to recognize both the uniqueness and the singularity of the moment, as this moment will never repeat itself again. There are dozens of golden nuggets in this important conversation. Take a listen and share this episode with someone who’d benefit.



Check out the tools, books and resources that Mitch has developed for financial planning practitioners at www.MitchAnthony.com and www.ROLAdvisor.com.

Brought to you by NAPFA – the National Association of Personal Financial Advisors – the country’s leading professional association of Fee-Only financial advisors. Learn more about NAPFA at https://www.NAPFA.org