| |
Selling with Emotional Intelligence:
5
Skills for Building Stronger Client Relationships
In today's ultra-competitive business environment,
it's not enough for sales professionals to be adept
at technical and tactical skills such as getting
appointments, making presentations, and closing
deals.
To really succeed, they must develop and apply their
relational skills—or what is known as emotional
intelligence—to help them connect with people, recognize
customer wants and needs, and build strong, lasting
relationships.
Based on his groundbreaking book, Selling with Emotional Intelligence, Mitch Anthony teaches participants how emotional intelligence relates to sales performance. Participants will learn what emotional intelligence is, and how to apply the concepts to improve their sales success.
The program, based on Mitch’s A.R.R.O.W.™ Program, covers five steps:
- Awareness: Tuning into your natural strengths and weaknesses.
- Restraint: Identifying negative emotions that can damage relationships, inflict pain, and cost money.
- Resilence: Learning to develop an optimistic, persistent nature.
- Others (Empathy): Discerning feelings and motives; learning to be a better listener and observer.
- Working with Others (Building Rapport): Communicating; learning to relate to and lead others.
For bookings, contact Mitch Anthony at 507-282-2723 or Mitch@Mitchanthony.com. |
